Reading Time: 2 minutes

According to official reports, last year, shared airport transfers surpassed 2 million in popular destinations like Cancun, Riviera Maya, Paris, Orlando, the Balearic Islands, Greek Islands, Miami, and Phuket. Servantrip, the leading B2B platform for tours, activities, and transfers, predicts this trend will continue to climb this summer, reflecting the rising demand for shared transfer services among travelers.

As the season approaches, Suntransfers, a key partner of Servantrip, notes significant demand in short-haul beach destinations such as the Canary and Balearic Islands, Spanish coasts, Portugal, Italian coast, Madeira, Greece, Turkey, Croatia, Malta, Morocco, Egypt, Bulgaria, Cyprus, as well as European cities like Paris, Krakow, Sofia, and long-haul beaches including the Dominican Republic.

Servantrip encourages B2B sellers to embrace both private and shared transfer services to cater to diverse customer needs for efficient and reliable transportation. Depending on the service chosen, transfers can be in buses or vans, offering either multiple stops or faster routes with fewer stops. To ensure successful shared airport transfers, Servantrip advises travel agencies, tour operators, and OTAs to consider the following tips:

1. Planning: Book transfers well in advance, especially during peak seasons or in busy destinations, to secure availability.
2. Meeting Point: Advise clients to carefully review their voucher instructions to locate the meeting point at the airport and understand the pickup procedure for smooth operations.
3. Routes and Stops: Prepare for longer travel times due to stops at various hotels or tourist spots. Some services provide faster transfer options with fewer stops.
4. Baggage: Familiarize yourself with the provider’s baggage policies, including restrictions on size, quantity, and any additional charges for special items like sports equipment or musical instruments.
5. Contact Information: Provide a reachable telephone number throughout your guest’s trip for the transfer company to communicate in case of unforeseen circumstances.
6. Waiting Time: Acknowledge that shared transfers involve waiting for other passengers to be picked up. Plan schedules accordingly to ensure timely arrival at the destination.

Manuel Núñez, CEO at Servantrip, anticipates an unprecedented success for the summer of 2024, driven by the increasing demand for transfer services. “The surge in demand for shared airport transfers reflects a growing trend among travellers seeking cost-effective and reliable transportation options ” said Núñez. “We are committed to providing the best travel experience with high-quality service and flexibility to meet the needs of our clients. By offering shared transfer services that exceed 2 million transfers annually in top destinations, we ensure that travellers can enjoy a seamless journey from the airport to their destination. Our focus remains on enhancing customer satisfaction through meticulous planning, clear communication, and adaptive services that cater to a wide range of traveller needs.”

Suntransfers, a leading shared transfer company and Servantrip partner, emphasises the importance of managing dynamic content to ensure tailored instructions for each meeting point. Giorgio Valenti, Head of Sales advises: “Agents offering airport transfer services should always include the client’s contact number in the booking. This enables direct communication between suppliers and the customer service team in case of need. Given that airport transfers are the first service customers receive upon arrival at their destination, ensuring a positive experience is crucial. Agents should understand the workings of the gateway to effectively advise and address any questions from their customers.”